Last updated: 16-10-2026 · v2026-10-16
1. Controller and contact
Casaero is a trading name of Go Drivaro S.L., CIF B-93900030, Partida Bacorero 7, 03520 Polop, Alicante, Spain. This is not a visitor address. Go Drivaro S.L. is the data controller. Contact and privacy requests: hola@casaero.es · +31 6 52256494. Service complaints: preguntar@casaero.es.
2. Data we process
Requests and accounts involve your name, email, phone, language, services, messages and bookings. Property services involve the address, property features, instructions, emergency contact, access arrangements, key records, visits, reports and photographs. Transfers involve flight number, addresses, times, passenger and baggage counts and child-seat requirements. We also process billing and technical security data, including sessions and failed login attempts. Passwords are stored only as secure hashes. Do not submit alarm codes, identity documents or unnecessary health information in our forms. Inform your emergency contact before sharing their details.
3. Purposes and lawful bases
We use necessary information to answer requests, prepare contracts and provide services, accounts and reports (GDPR Article 6(1)(b)). Billing and statutory records rely on legal obligations (c). Security, fraud prevention, proportionate visit documentation and claims handling rely on legitimate interests (f), balanced against your privacy. Optional marketing and advertising use of identifiable people or private homes require separate, voluntary and withdrawable consent (a). Creating an account does not require a property intake. Property information is needed only for relevant services. Missing necessary information may prevent us from providing a requested service.
4. Photos, keys and access
Reports and photographs document agreed visits and visible issues. We limit images to what is needed; avoid people, documents and valuable personal possessions. Published reports are accessible only to the relevant customer and authorised Casaero management. Key handovers and returns are recorded. Customer photos are not automatically used on social media.
5. Recipients and international processing
Authorised staff and necessary contractors receive only task-relevant data. Casaero and Drivaro operate under the same S.L.; relevant Drivaro staff use transfer details. The website uses OpenAI Sites and Cloudflare infrastructure for hosting, databases and file storage. Administration providers and any activated email or payment providers process the data needed for those tasks. We do not sell data. Opening or using WhatsApp and external websites shares information with those services under their own policies. Providers may process data outside the EEA. Where this occurs, an applicable adequacy decision or appropriate safeguards, such as EU standard contractual clauses, are required. Contact hola@casaero.es for the providers, countries and safeguards relevant to your data.
6. Retention
We keep data only as long as necessary. Enquiries without an order are normally deleted within 12 months of the last substantive contact. Account, property, key and visit records are needed during the service; when it ends we assess what remains necessary for settlement or a specific claim and remove other data. Statutory business records follow Spanish retention rules, generally six years for commercial documentation; disputes or specific legal duties may require longer retention. Expired sessions are no longer accepted. Deletion requests cover active storage and any remaining legal duties, including limited backups.
7. Your rights
You may request access, correction, erasure, restriction and, where applicable, portability. You may object to legitimate-interest processing and withdraw consent without affecting earlier lawful processing. Email hola@casaero.es; GDPR requests are normally answered within one month. We request proportionate identity evidence only where necessary. You may complain to Spain’s AEPD at www.aepd.es or the supervisory authority of your habitual residence.
8. Automation and changes
After intake approval, the portal can automatically confirm eligible services in released calendar slots. This is a scheduling function; we do not conduct profiling or solely automated decisions producing legal or similarly significant effects. You may request a review by Casaero. We update this policy when relevant practices change and notify you of material changes.