Last updated: 16-10-2026 · v2026-10-16
1. Provider and scope
Casaero is a trading name of Go Drivaro S.L., CIF B-93900030, Partida Bacorero 7, 03520 Polop, Alicante, Spain (not a visitor address). Contact: hola@casaero.es · +31 6 52256494. These terms cover Casaero services from Dénia to Alicante. The written order confirmation defines the specific service. Mandatory consumer rights always apply.
2. Requests, intake and agreement
Prices are public and accounts do not require a property intake. New customers can request services. Property services are confirmed after Casaero reviews intake, access, location and feasibility. Approved customers can directly book eligible fixed-price services in released slots; quotes and transfers require confirmation. A receipt or reference alone is not an accepted order. Check your details and report errors promptly. A contract arises on express confirmation of the order and agreed price; retain that confirmation and these terms.
3. Prices, extras and payment
Prices are in euros including applicable IVA unless expressly stated otherwise for business customers. Starting prices and quotes identify where assessment is needed. Materials, groceries, specialist work, additional travel and other supplements require prior specification and your approval. There are no undisclosed extras. Payment terms, due date and start are in the confirmation. Online payment and direct debit are not currently active; a request does not activate a paid subscription. Price changes do not apply retrospectively to confirmed orders.
4. Keyholding and checks
Plans cover agreed key custody and checks: monthly 12, fortnightly 26 or weekly 52 visits a year, pro rata for shorter periods. Checks last up to 30 minutes and cover the agreed checklist, such as ventilation, tap flushing, visual checks, indoor plants and mail within that time. Gardening, repairs, cleaning and extra visits are separate. Checks are snapshots of visible, accessible areas, not structural surveys, guaranteed loss prevention or continuous monitoring. Plans do not include alarm response or a 24/7 emergency service.
5. Hosting, maintenance and customer duties
Cleaning, linen, beds, groceries, child equipment, pools and air conditioning follow the confirmed scope. Specialist or regulated tasks are carried out only by a suitable provider. You provide lawful access, accurate instructions, working utilities and safe conditions and disclose risks, delicate materials and existing damage. Keys are registered and released only to authorised persons. Rental licences, community permissions, taxes and any guest registration remain the owner’s responsibility unless expressly and lawfully agreed otherwise. Hosting does not automatically include advertising, rental brokerage or unlimited guest support.
6. Changing or ending a plan
The confirmation specifies the start, visits and monthly billing. Unless expressly agreed otherwise, there is no minimum annual commitment: cancel by email or through the portal at the end of the current paid month without a cancellation penalty. We confirm the end date and key return. Changes and additional visits require prior agreement. Prepaid services not delivered are reconciled under the order and your legal rights.
7. Cancellation and rescheduling
Notify us promptly through the portal or hola@casaero.es. Unconfirmed requests may be withdrawn free of charge. Any cancellation charges for confirmed appointments must have been clearly agreed before booking and be reasonable; without such agreement we charge no cancellation penalty. Only work actually delivered and previously approved non-recoverable costs may be payable where lawful. If Casaero cannot deliver, we offer a suitable alternative appointment or a refund of the undelivered part.
8. Consumer withdrawal rights
For distance service contracts you normally have 14 calendar days after conclusion to withdraw without giving a reason. Email hola@casaero.es with your name, address, date and order reference; any clear statement is sufficient. Example: “I withdraw from the contract for [service], concluded on [date], in the name of [name and address].” Refunds follow the statutory deadline, normally within 14 days of notice. Starting work during this period requires your separate express request; on withdrawal only a legally permitted proportionate amount for work already delivered may be due. Loss of the right after full performance requires the prescribed prior consent and acknowledgement. Applicable statutory exceptions are explained before contracting; a fixed visit date alone does not remove withdrawal rights for property care.
9. Drivaro airport transfers
The advertised price is €79 one way between Alicante Airport and the accommodation, subject to confirmed route, capacity and availability. Provide flight number, collection time, addresses, travellers, baggage and child-seat needs; book the return separately. Drivaro or a previously identified authorised carrier performs the journey. Waiting, delays, changes and supplements are agreed in advance. Passenger transport is subject to its applicable transport and consumer rules; the general withdrawal provision for property services does not automatically apply to transfers.
10. Damage, complaints and disputes
Report damage or incomplete performance promptly with your reference and relevant photographs. We investigate and, where appropriate, offer correction, repeat performance or compensation under the law. Casaero remains responsible for its obligations; these terms do not exclude liability for intent, gross negligence, personal injury or other non-excludable liability. Complaints: preguntar@casaero.es or write to the company address. Statutory remedies and access to competent consumer bodies remain available. Spanish law applies subject to mandatory protections of your habitual residence where applicable; statutory jurisdiction rules remain unaffected. Changes apply only to future orders or following valid agreement.